Once the System Information window opens, you can get the information you need. To check the DirectX version your system has, you can follow these steps:Ģ) Type “ dxdiag” into the Run box and click OK to open the DirectX Diagnostic Tool.ģ) On DirectX Diagnostic Tool, you can get the DirectX Version (shown as below screenshot).Īfter you get all the information, you’ll know if your system meets the minimum requirements to play Genshin Impact. If it meets the requirements but you’re still facing the not launching issue, move on to try other methods. To fix the problem, you can try updating the graphics card driver to the latest version. You can update the graphics card driver via Device Manager. Here’s how:ġ) Open Device Manager ( learn how to access Device Manager).Ģ) Expand category “Display adapters”. Right-click on your graphics card device entry and then select Update driver.ģ) Select Search automatically for drivers. Then Windows will search for a new driver and install the driver automatically.Īlternatively, you can go to the PC manufacturer’s website or the graphics card manufacturer’s website to download the drivers.

Usually, drivers can be downloaded from the Drivers, Support or Download section. Tip: If the error still occurs, you can use Driver Easy to help update the drivers. Driver Easy can scan your system to detect any missing or outdated driver and allow you to update drivers with a few clicks.

Download Driver Easy from the vendor’s website.

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